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Carers FIRST Carers Hospital Liaison Service 


Carers FIRST:

  • provide practical and emotional support to carers and relatives, in the hospital
  • work in partnership with carers and professionals to help reduce inpatient length of stay
  • facilitate two-way communication to ensure the carer’s voice is heard and they are fully informed, especially regarding decisions that will affect their caring role
  • Provide information, advice and guidance on topics relating to your caring role
  • provide ‘carer awareness’ training for professionals

If there is a carer or relative who may need support, you can contact CaresFIRST on 0300 303 1555 or you can email referral@carersfirst.org.uk 

It is important to support carers because:

  • carers know and understand the patient
  • they can give you vital information to inform care
  • delays in transfer of care or discharge can result when carers do not feel prepared or supported
  • involving and supporting carers can reduce re-admission”

Useful links

safeguardingVisit our safeguarding page

healthwatchClick here for Your one-stop-shop for information about health and care services in your area.

Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

How to find us

Click here for more information on how to get to our hospitals

We are a smoke-free Trust

Smoking is not allowed in any hospital building or grounds.

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Tell us what you think

If you have recently attended our hospital or accompanied or visited a patient, you can complete our Friends and Family Test survey here:

See our Friends and Family Test page

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