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Following your visit to hospital you may be asked to complete a quick survey about your experience.

Called the Friends and Family Test, you will be asked:

“How likely are you to recommend our service to friends and family if they needed similar care or treatment?”

Please give honest feedback about your experience – your response is anonymous and we will use this information to improve our services.

If you are not given a card to complete, you may complete a Friends and Family Test online

The version for adults is at:

The children's survey is at: at:

You may receive a text message asking for your feedback. There is no charge for replying to this text message.



Useful links

safeguardingVisit our safeguarding page

healthwatchClick here for Your one-stop-shop for information about health and care services in your area.

Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

How to find us

Click here for more information on how to get to our hospitals

We are a smoke-free Trust

Smoking is not allowed in any hospital building or grounds.

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Tell us what you think

If you have recently attended our hospital or accompanied or visited a patient, you can complete our Friends and Family Test survey here:

See our Friends and Family Test page

Friends and family test - tell us what you think



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