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Did we get it right?

If so, we would like to hear from you. Our staff are always very pleased to know when the care, treatment and support they provided has been appreciated.
 
Please complete a comment card and leave it with a member of staff, or you can email your feedback to btu-tr.Feedback@nhs.net.
 
If you would like to recommend our hospitals to other people, log on to NHS Choices at www.nhs.uk.

Could we have done better?

If you have an idea that would help us to improve, please let us know. You can do this by completing a comment card and leaving it with a member of staff, or you can email your feedback to btu-tr.Feedback@nhs.net.

What if I have a problem?

If there is something that we can do straight away to try to put things right for you, please tell a member of staff.  It is important that you let us know as soon as you can so that we can address your concerns. Or you can contact our PALS (Patient Advice and Liaison Service). You can call them on 01268 394440, 9am-5pm, weekdays. Or you can email pals@btuh.nhs.uk
 

Who can help me if I am unsure about what to do?

Please speak to a member of staff where you are receiving treatment, as they may be able to help you immediately. Or, you can discuss your concern with our PALS (Patient Advice and Liaison Service). You can call them on 01268 394440, 9am-5pm, weekdays. Or you can email pals@btuh.nhs.uk
 


Last Updated on Tuesday, 05 August 2014 13:01

Contact Us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
  • Switchboard 01268 524900

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