Did we get it right?

If so, we would like to hear from you. Our staff are always very pleased to know when the care, treatment and support they provided has been appreciated.

Please complete a comment card and leave it with a member of staff, or you can email your feedback to This email address is being protected from spambots. You need JavaScript enabled to view it. or to This email address is being protected from spambots. You need JavaScript enabled to view it.

If you would like to recommend our hospitals to other people, log on to NHS Choices at www.nhs.uk

 

Could we have done better?

If you have an idea that would help us to improve, please let us know. You can do this by completing a comment card and leaving it with a member of staff, or you can email your feedback to This email address is being protected from spambots. You need JavaScript enabled to view it. or to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

What if I have a problem?

If there is something that we can do straight away to try to put things right for you, please tell a member of staff. It is important that you let us know as soon as you can so that we can address your concerns.

Or you can contact our PALS (Patient Advice and Liaison Service), Monday - Friday, 9am - 5pm

Telephone: 01268 394440
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Who can help me if I am unsure about what to do?

Please speak to a member of staff where you are receiving treatment, as they may be able to help you immediately.

Or you can contact our PALS (Patient Advice and Liaison Service), Monday - Friday, 9am - 5pm

Telephone: 01268 394440
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Patient feedback

We're listening

Have you or a loved one recently been a patient in Basildon or Orsett Hospital? We would like to hear from you about your recent experience, whether good or bad. Feedback from our patients and visitors is very important, as it helps us to make improvements. You can give us your feedback in a number of ways.

Did we get it right?

If so, we would like to hear from you. Our staff are always very pleased to know when the care, treatment and support they provided has been appreciated.

Please complete a comment card and leave it with a member of staff, or you can email your feedback to This email address is being protected from spambots. You need JavaScript enabled to view it. or to This email address is being protected from spambots. You need JavaScript enabled to view it.

If you would like to recommend our hospitals to other people, log on to NHS Choices at www.nhs.uk

 

Could we have done better?

If you have an idea that would help us to improve, please let us know. You can do this by completing a comment card and leaving it with a member of staff, or you can email your feedback to This email address is being protected from spambots. You need JavaScript enabled to view it. or to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

What if I have a problem?

If there is something that we can do straight away to try to put things right for you, please tell a member of staff. It is important that you let us know as soon as you can so that we can address your concerns.

Or you can contact our PALS (Patient Advice and Liaison Service), Monday - Friday, 9am - 5pm

Telephone: 01268 394440
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Who can help me if I am unsure about what to do?

Please speak to a member of staff where you are receiving treatment, as they may be able to help you immediately.

Or you can contact our PALS (Patient Advice and Liaison Service), Monday - Friday, 9am - 5pm

Telephone: 01268 394440
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Patient feedback

We're listening

Have you or a loved one recently been a patient in Basildon or Orsett Hospital? We would like to hear from you about your recent experience, whether good or bad. Feedback from our patients and visitors is very important, as it helps us to make improvements. You can give us your feedback in a number of ways.

Friends and Family Test

Friends and Family Test

Following your visit to hospital you may be asked to complete a quick survey about your experience. Called the Friends and Family Test, you will be asked, “How likely are you to recommend our service to friends and family if they needed similar care or treatment?”

Please give honest feedback about your experience – your response is anonymous and we will use this information to improve our services.

Survey point

Survey point

There are a number of electronic survey points around our hospital sites, where you can tell us about your experience.

Comment card

Comment Card

You will find comment cards in dispensers throughout our hospitals. Let us know what you think by filling one in, and handing it to a member of staff.

Mystery shopper

Mystery shopper

A mystery shopper is a patient, carer or relative who gives us feedback on their experience when they come to the hospital. If you are interested in helping us, please complete the form and return it to the Patient Experience Team at Basildon Hospital. Download the leaflet for more information:

Write to us

Write to us

You can write to the ward or department where you received your care and treatment, or you can send in your feedback by email to This email address is being protected from spambots. You need JavaScript enabled to view it., or to This email address is being protected from spambots. You need JavaScript enabled to view it.

Recommend us

Recommend us

When you feel you have received good care and treatment at the Trust, why not give our hard-working staff a boost by recommending us to others?
You can do this by posting a comment on NHS Choices at www.nhs.uk

Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
  • Switchboard 01268 524900

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