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Did we get it right?
If so, we would like to hear from you. Our staff are always very pleased to know when the care, treatment and support they provided has been appreciated. Please complete a comment card and leave it with a member of staff. If you would like to recommend our hospitals to other people, log on to NHS Choices.
Could we have done better?
If you have an idea that would help us to improve, please let us know. You can do so by completing a comment card and leaving it with a member of staff.
What if I have a problem?
If there is something that we can do straight away to try to put things right for you, please tell us. It is important that you let us know as soon as you can if there is something that is upsetting you, or if you are unsure about the services that you are receiving.
Who can help me if I am unsure about what to do?
Please speak to a member of staff where you are receiving treatment, as they may be able to help you immediately. Or, you can discuss your concern with our PALS (Patient Advice and Liaison Service). You can call them on 01268 394440, 9am-5pm, weekdays. Or you can email pals@btuh.nhs.uk
