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Advice and Guidance available to GPs is changing. Please see below details of the new and existing systems.

NEW SYSTEM
Access via eRS (Electronic Referral System or Choose & Book)

The new service on eRS offers the opportunity for GPs to seek advice via an electronic 'conversation' with a hospital consultant. GPs can send requests via eRS, with supporting information and attachments. GPs can expect a reply from the hospital within two working days.  

There is a phased introduction of specialties that will offer this service.

Planned “go live”  of new service on eRS

Switch off existing portal

Paediatrics

Live now

28 February 2018

Gynaecology

Live now

28 February 2018

Endocrinology

Live now

28 February 2018

Clinical haematology

Live now

28 February 2018

ENT

End February 2018

16 April 2018

General surgery

End February 2018

16 April 2018

Renal

End February 2018

16 April 2018

Rheumatology, T&O, pain

Use Connect MSK

16 April 2018

Gastroenterology and hepatology

During 2018/19

6 weeks after ERS live

Neurology

During 2018/19

6 weeks after ERS live

Respiratory

During 2018/19

6 weeks after ERS live

Urology

During 2018/19

6 weeks after ERS live

Cardiology

During 2018/19

6 weeks after ERS live

Elderly medicine

During 2018/19

6 weeks after ERS live

A notification will be sent to GP practices just before each new batch of specialties goes live, and existing users will notice access to the portal being switched off as detailed above.

This service is NOT for urgent or 2ww cases.

A DRAFT guide to using the service is available here:

If you have any queries relating to the response received from the Trust please contact the New Appointments Call Centre

Telephone : 01268 394 994

Email:  Appointment.Centre@btuh.nhs.uk

EXISTING SYSTEM 
Access via clinical portal

The Advice and Guidance portal was set up to allow GPs to submit an electronic request for advice about known patients or a general enquiry to a specialty at Basildon and Thurrock University Hospitals.

There are a number of specialists involved who can provide a response to a request within three working days.

The specialties that are currently available are:
Biochemistry, Endocrinology, ENT, Gastroenterology,
General Surgery, Gynaecology, Nephrology, Neurology ,Paediatrics,
Respiratory Medicine, Rheumatology, Urology

Access via the clinical portal

GPs can continue to access the system through the clinical portal: https://portal.btuh.nhs.uk/ 
This portal provides secure access, so you can include patient data in your enquiry.

New portal users and training

To add a new user, please contact the IT Service Desk, and you will be issued with a user name and password. Training material is available for practices, please ask the IT Service Desk.

What if the link doesn't work?

In the first instance, please contact the IT Service Desk
Telephone: 01268 524900 ext 1919
email: ITServiceDesk@btuh.nhs.uk

Useful links

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Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

How to find us

Click here for more information on how to get to our hospitals

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Smoking is not allowed in any hospital building or grounds.

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