Advice and Guidance available to GPs is changing. Please see below details of the new and existing systems.
NEW SYSTEM
Access via eRS (Electronic Referral System or Choose & Book)
The new service on eRS offers the opportunity for GPs to seek advice via an electronic 'conversation' with a hospital consultant. GPs can send requests via eRS, with supporting information and attachments. GPs can expect a reply from the hospital within two working days.
There is a phased introduction of specialties that will offer this service.
Planned “go live” of new service on eRS |
Switch off existing portal |
|
|
Paediatrics |
Live now |
28 February 2018 |
|
Gynaecology |
Live now |
28 February 2018 |
|
Endocrinology |
Live now |
28 February 2018 |
|
Clinical haematology |
Live now |
28 February 2018 |
|
ENT |
End April 2018 |
6 weeks after ERS live |
|
General surgery |
End April 2018 |
6 weeks after ERS live |
|
Renal |
End April 2018 |
6 weeks after ERS live |
|
Rheumatology, T&O, pain |
Use Connect MSK |
16 April 2018 |
|
Gastroenterology and hepatology |
During 2018/19 |
6 weeks after ERS live |
|
Neurology |
During 2018/19 |
6 weeks after ERS live |
|
Respiratory |
During 2018/19 |
6 weeks after ERS live |
|
Urology |
During 2018/19 |
6 weeks after ERS live |
|
Cardiology |
During 2018/19 |
6 weeks after ERS live |
|
Elderly medicine |
During 2018/19 |
6 weeks after ERS live |
A notification will be sent to GP practices just before each new batch of specialties goes live, and existing users will notice access to the portal being switched off as detailed above.
This service is NOT for urgent or 2ww cases.
A DRAFT guide to using the service is available here:
If you have any queries relating to the response received from the Trust please contact the New Appointments Call Centre
Telephone : 01268 394 994
Email: Appointment.Centre@btuh.nhs.uk
EXISTING SYSTEM
Access via clinical portal
The Advice and Guidance portal was set up to allow GPs to submit an electronic request for advice about known patients or a general enquiry to a specialty at Basildon and Thurrock University Hospitals.
There are a number of specialists involved who can provide a response to a request within three working days.
The specialties that are currently available are:
Biochemistry, Endocrinology, ENT, Gastroenterology,
General Surgery, Gynaecology, Nephrology, Neurology ,Paediatrics,
Respiratory Medicine, Rheumatology, Urology
Access via the clinical portal
GPs can continue to access the system through the clinical portal: https://portal.btuh.nhs.uk/
This portal provides secure access, so you can include patient data in your enquiry.
New portal users and training
To add a new user, please contact the IT Service Desk, and you will be issued with a user name and password. Training material is available for practices, please ask the IT Service Desk.
What if the link doesn't work?
In the first instance, please contact the IT Service Desk
Telephone: 01268 524900 ext 1919
email: ITServiceDesk@btuh.nhs.uk
