This service covers transport for patients attending appointments at Basildon Hospital, Orsett Hospital and St. Andrew's Centre and some outreach sites at Brentwood and Thurrock Community Hospitals.

All transport requests are dealt with by the hospital. Patients should contact the appointments centre or clinic/department they are due to attend for their appointment. The appropriate transport will be booked for patients with a ‘medical need’, which will be reassessed for each booking.

Please ensure that at least 24 hours notice is given for transport to be arranged. Please let the appointment centre know if you are unable to keep an appointment, to save a wasted journey.

The Trust is unable to provide transport for economic or social reasons and patients should make their own way to/from the hospital where possible.

GP referrals for direct access pathology or radiology tests are NOT  included within this service and GPs should book transport via their Clinical Commissioning Group's preferred route for community activity.


  • Appointments Centre: 01268 524900 ext 2900
  • Patient Transport Co-ordinator: 01268 524900 ext 3240 (can assist with general queries during office hours)

Help with travelling expenses

Patients who do not have a medical need for NHS transport to hospital and get Income Support or Family Credit or are on a low income, can receive help with their travelling expenses under the Hospital Travel Costs Scheme (HTCS).

Full details of the scheme are available in leaflet (H11) NHS Travel Costs, which is available at hospitals and local offices of the DHSS.

Useful links

Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

How to find us

Click here for more information on how to get to our hospitals

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