Trust Contact Information:

 


Basildon and Thurrock University Hospitals NHS Foundation Trust


Basildon University Hospital
Nethermayne
Basildon
Essex
SS16 5NL

Telephone: 01268 524900

 

The Essex Cardiothoracic Centre (CTC)
Nethermayne
Basildon
Essex
SS16 5NL

Telephone: 01268 524900

 

Orsett Hospital
Rowley Road
Orsett
Essex
RM16 3EU

Telephone: 01268 524900

 

St Andrew's Centre
Stock Road
Billericay
Essex
CM12 0BH

Telephone: 01277 626570

 

If you need to contact a particular ward or department regularly, you may find it more convenient to have their number to hand. If so, please ask a member of staff in that area for the number you should use.


PALS

PALS Office (near the restaurant),
Level C,
Basildon University Hospital,
Nethermayne,
Basildon,
Essex, SS16 5NL

Telephone: 01268 394440
Email: pals@btuh.nhs.uk
Opening hours: 10am - 4pm, Monday to Friday


Bereavement Care Service

Bereavement Office
Level C,
Basildon University Hospital,
Nethermayne,
Basildon,
Essex, SS16 5NL

Telephone: 01268 394850 10am- 4pm (weekdays).

Please telephone the Bereavement Office before coming to the hospital and a time will be arranged for you to collect the medical certificate of cause of death.

If you would like to see a Chaplain when you come to collect the certificate, please notify the bereavement officer when you telephone to make your appointment.


Ward Contact Information

 


Appointment Centre

There is a centralised Appointments Centre for patients calling about their appointments.

Telephone: 01268 524900 ext 2900.

Opening times:
Monday - Friday, 8.30am - 5pm

An answer phone facility is available outside these hours.

Many patients will be sent an outpatient appointment reminder by text or by a voice message sent to a home phone. Patients can opt out of the reminder service by emailing Appointments.Centre@btuh.nhs.uk.


 

If you would like to access your records, or a relative's records, contact the Access to Records team by email at AccesstoRecords@btuh.nhs.uk , or telephone 01268 524900 ext 2293, for an application form.

Please note a fee may be charged for this service.

For further information about accessing your medical records, please see Access to your health records.


Day Unit

Basildon Day Unit
Basildon University Hospital, Nethermayne, Basildon, Essex, SS16 5NL
Telephone: 01268 524900 ext 4640

Orsett Day Unit
Orsett Hospital, Rowley Road, Orsett, Essex, RM16 3EU
Telephone: 01268 524900 ext 2253


Accident & Emergency Department

Main A&E department
Telephone: 01268 524900 ext 2810 or 2811

Children's emergency department
Telephone: 01268 524900 ext 2843 


Pharmacy 

Basildon University Hospital dispensary
Telephone: 01268 524900 ext 3410
Fax: 01268 598690

The Essex Cardiothoracic Centre dispensary
Telephone: 01268 524900 ext 4015
Fax: 01268 534105

Orsett Hospital dispensary
Telephone: 01268 524900 ext 2279
Fax: 01268 592210


Human Resources Department


Click here for more information about working for us

Human Resources and Organisational Development Department
Basildon and Thurrock University Hospitals NHS Foundation Trust
Nethermayne
Basildon
Essex
SS16 5NL

Telephone: 01268 524900 ext 3242


Press Office

If you have a media enquiry please contact the communications team in the first instance. The Trust's press office can be contacted 24 hours a day, 7 days a week:

  • Monday - Friday, 9am - 5pm
    Telephone: 01268 524900 ext 2994
    Email:communications@btuh.nhs.uk
  • Out-of-hours
    For urgent press enquiries, please contact the switchboard on 01268 524900, and ask for the Press Officer on-call.

The communications team at Basildon and Thurrock University Hospitals provides a range of services to the media including:

  • writing press releases
  • responding to enquiries about the Trust and our services
  • facilitating filming requests, including gaining consent from patients and staff, and supervising filming

For copies of our press releases please click here


Freedom of Information

Freedom of Information Office
Communications Department
Basildon and Thurrock University Hospitals NHS Foundation Trust
Nethermayne
Basildon
Essex SS16 5NL

Email: foi@btuh.nhs.uk

Please click here for more information


Caldicott Guardian

Diane Sarkar
Director of Nursing
Basildon and Thurrock University Hospitals NHS Foundation Trust
Nethermayne
Basildon
Essex
SS16 5NL

Email: diane.sarkar@btuh.nhs.uk
Note: please do not send sensitive information to this email with your initial enquiry. A member of staff will advise you on sending sensitive information after your initial correspondence.


Membership Office

Foundation Membership Office
Basildon and Thurrock University Hospitals NHS Foundation Trust
Nethermayne
Basildon
Essex
SS16 5NL

Telephone: 01268 598975
Email: foundation@btuh.nhs.uk

Please click here for further information


How to make a complaint

 

Please click here to find out how to make a complaint and help us to get it right.


Fundraising  

If you would like to make a donation or fundraise for Basildon and Thurrock University Hospitals you can contact us at:

Charitable Funds
Finance, Level K
Basildon University Hospital
Nethermayne
Basildon
SS16 5NL

Telephone: 01268 524900 ext 2891
Email: charity@btuh.nhs.uk

Our registered charity number is 1049424


Web Editor

If you have any questions or queries related to this website, please contact: webeditor@btuh.nhs.uk

 


Staff awards

If you know a member of staff, department or volunteer who has gone above and beyond to provide safe, caring, excellent care, please nominate them for a monthly staff award.

Download a nomination form here

Word format: 

PDF format.

 

Useful links

safeguardingVisit our safeguarding page

healthwatchClick here for Your one-stop-shop for information about health and care services in your area.

Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

How to find us

Click here for more information on how to get to our hospitals

We are a smoke-free Trust

Smoking is not allowed in any hospital building or grounds.

Smokefree Logo Navy background

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Tell us what you think

If you have recently attended our hospital or accompanied or visited a patient, you can complete our Friends and Family Test survey here:

See our Friends and Family Test page

Friends and family test - tell us what you think

 

 

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