Members of the public in South West Essex are being encouraged to join a 'listening event' being held on Tuesday 7 May at Basildon University Hospital as part of the Keogh Review.

Next week, the hospital will welcome a review team as part of a national process being led by Professor Sir Bruce Keogh, medical director of the NHS in England. Basildon and Thurrock University Hospitals NHS Foundation Trust is one of 14 NHS trusts across England with a higher than expected mortality ratio.

People are being encouraged to attend the listening events to find out more about the Keogh Review and to share their views with the team about care at Basildon Hospital and, most crucially, where they would like to see quality improvements made in the future.

The purpose of the Keogh Review is to help those trusts identified as having a higher than average mortality ratio on their journey of improvement. The review team will work with trusts to identify where any additional actions, over and above those that have already been taken locally, may be necessary to really raise the bar on quality and the safety of care and treatment.

Clare Panniker, Chief Executive of the trust, said: "We fully support the review by Sir Bruce Keogh and believe it can only further support our work in this area.

"A great deal of work has already taken place, and more is underway to achieve consistently high standards of care, including the introduction of a Trust-wide Quality and Safety turnaround programme. This is looking at all areas of patient quality and safety, to ensure everyone who comes here receives high quality care and does not come to any harm.

"Clearly some of these changes, alongside improvements we are making to how we communicate and listen to staff, will take time. However, we are working hard and are committed to making Basildon Hospital worthy of the local community it serves.

"We are working closely with external stakeholders, including regulators, to achieve our aspirations."

To ensure the views of patients and the wider public community are heard, the listening event will be independently facilitated by the Keogh Review team, and will take place as follows:

Tuesday 7 May 2013, 6-8pm

Education Centre, Basildon Hospital, Basildon, Nethermayne, SS16 5NL

Anyone who is unable to attend a listening event but wishes to give their views to the review team can do this:

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By letter: Bruce Keogh Review, c/o NHS England, 1st Floor Quarry House, Quarry Hill, Leeds, LS2 7UE

Outcomes from the Keogh Review are not expected until late summer and will be published by NHS England.

Please note:

Photograhy, recording or filming will not be permitted.

For any further information about the listening event contact our Communications Department on 01268 524900 Ext: 3724/4997/3847 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

For futher information about the Keogh Review contact:

This email address is being protected from spambots. You need JavaScript enabled to view it. on 07584 467623

Notes to editors

*The 'Hospital Standardised Mortality Ratio' (HSMR) used by Dr Foster Intelligence in the annual Dr Foster Good Hospital Guide only accounts for around 80 per cent of deaths which occur in hospital and covers a set number of clinical diagnoses including palliative care.

Recognising this, and after much consultation with clinical experts from across the country, in April 2011 the Department of Health introduced a new mortality measure known as the 'Standardised Hospital Mortality Indicator' (SHMI) as the standard industry wide measure for the NHS. The SHMI examines 100 per cent of deaths – not only those which occur in hospital but those which occur in the community up to 30 days after a patient has been discharged.

For more information about the Keogh mortality review visit:

Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
  • Switchboard 01268 524900

Follow Us

Back to top