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Patients give Trust high scores for care and environment

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The food, cleanliness and patient environment at Basildon University Hospital is above the national average, according to an audit carried out by patients.

Basildon and Thurrock University Hospitals NHS Foundation Trust scored 99% for cleanliness (national average 97%), 91% for food and hydration (national average 89%), and 97% for the hospital facilities and environment (national average 92%) and 89% for privacy and dignity (national average 88%).

This represents an improvement in three of the four areas compared to last year’s results for Basildon.

The Patient Led Assessments of the Care Environment (PLACE) audit is led by patient assessors and supported by members of staff from the Trust and governors. The aim is to provide a snapshot of how the hospital’s non-clinical activities, which impact on patient care, are performing.

This includes assessing the condition, appearance and maintenance of the premises; the extent to which the environment allows for privacy and dignity during care; and the quality and availability of food and drink.

Nigel Kee, Chief Operating Officer, said: “We are thrilled with the results of this year’s PLACE audit. It’s great to know that we are above the national average and that in three areas we have made significant improvement.

“We were disappointed that our score for privacy and dignity fell, although we are still above the national average. We will be setting up an action group to establish why this happened and make necessary improvements.

“The PLACE audits are an important tool for the Trust. The overall experience of being a patient in our hospitals is made up of much more than the medical care and nursing received. The PLACE audit allows us to see where our strengths and weaknesses lie, so we can make the necessary improvements for our patients.”

Tackling one of the biggest killers

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Basildon University Hospital is leading the way in tackling one of the UK’s biggest killers.

The hospital has set a target of halving the number of patients who die from sepsis which arises when the body’s response to an infection injures its own tissues and organs. Sepsis leads to shock.

To mark International Sepsis Awareness Day last Saturday (September 13), patient safety champions from the hospital hosted a stand to raise awareness about the condition. Staff from the A&E department were thanked by Clare Panniker, the hospital’s chief executive, for their efforts to identify the infection as early as possible – ultimately saving lives.

Clare said: “Sepsis is going to be one of the next big patient safety priorities for the NHS and it is good to know that we are ahead of the curve. We have got some great initiatives going on and the vast majority of our patients with suspected sepsis are given antibiotics within 24 hours, one of the biggest things we can do to help save lives.”

Sepsis claims 37,000 lives every year in the UK, and costs the NHS £2.5 billion a year.

Sepsis arises when the body’s response to an infection injures its own tissues and organs. Sepsis leads to shock, multiple organ failure and death especially if not recognised early and treated promptly.

The vast majority of patients who have sepsis attend hospital via A&E. It is important that A&E staff know how to identify the infection and follow six simple steps to treat it.

Rotimi Jaiyesimi, associate medical director for patient safety at Basildon, said: “It is crucial that we raise awareness of sepsis, educating medical staff about what they should look for and why it’s important that we start investigations and treatment within the first hour following diagnosis.

“This is about people who are susceptible to infection for example those who have had surgery or chemotherapy. If they are feeling unwell, breathing fast, have a high temperature, low blood pressure and are dizzy or dehydrated then they might have sepsis and should be treated quickly.”

Basildon has teamed up with UCLPartners (UCLP), an academic health science network, to arm doctors and nurses with the right skills to better identify patients with sepsis. (The UCLP involvement hasn’t really focused on their awareness but has been more enabling them to use quality improvement methodology).

Margaret Mary Devaney, Improvement Advisor form UCLP, said “Using real time information we have been able to identify nearly 700 patients who have received a ’bundle of care to manage potential sepsis.  The commitment for Basildon staff to drive these improvements has been evident from passionate frontline nurses in A&E through to strategic support from Medical directors and support from the Information team. Delivering these six internationally recognised interventions safely within one hour can increase chance of survival by 50 per cent.”

Photo: L – R Winston Alvares, A&E charge nurse; Rotimi Jaiyesimi; Margaret Mary Devaney

Last Updated on Tuesday, 16 September 2014 08:39

Basildon Hospital Open Day

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Basildon Hospital is opening its doors this Saturday, 20 September 2014, 10am - 3pm to give local people a behind the scenes glimpse of their hospital and the services it offers.

The day starts at 10am with a ribbon cutting by Basildon and Pitsea Carnival Court.

For many people the only time they visit hospital will be in a stressful situation. Holding events like this can help reduce uncertainty and anxiety, and offer a fascinating insight into the workings of a busy hospital. There will be a chance to meet some of the staff, tour departments and take part in activities.

The fun and informative activities on the day will include:

  • tours of the cardiac catheter lab in The Essex Cardiothoracic Centre
  • see our medical equipment workshop to find out how technicians manage and maintain thousands of items of medical equipment
  • take a look around the dermatology unit
  • make your own healthy drink on a smoothie bike
  • meet Polly Parrot, and find out how kind donations help provide additional items which improve the experience for patients
  • have your blood pressure checked

Parking at the hospital will be free for all visitors on the day.

Last Updated on Tuesday, 16 September 2014 08:54

Accolade for behind-the-scenes staff

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Staff who work behind the scenes to keep Basildon University Hospital running smoothly have been commended by their colleagues.

The employee of the month award was given to Deborah Moon, personnel advisor, for always being helpful, cheerful and knowledgeable. She was nominated by Sian Morgan, a matron in the Essex Cardiothoracic Centre, who said: “She goes out of her way to support all departments and has given up her own time to support two recent open days to recruit new staff.”

Clare Panniker congratulated Deborah, saying: “It’s clear you go above and beyond what is expected of you. It is not often that someone in a clinical role nominates someone in a non-clinical role, so well done.”

The post room team were named team of the month, after being nominated by Jeanette Seward in financial accounts. Both Sapsupha Young and Sakon Sutton were commended for taking extra care to sort the post and when the lift has been out of order, carrying letters up 150 stairs, to the top of the tower block.

Jeanette wrote: “Whenever you meet these two young ladies around the Trust they are always very polite and happy, with a permanent smile on their faces. They are very helpful and you see them going out of their way to help patients wherever possible.”

Clare added: “When I read your nomination form I said to myself ‘that’s absolutely true’ because you are always smiling. You might not have the most glamourous of jobs, but it is really important and you provide a vital service.”

Allow extra time for your journey to Basildon Hospital

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If you are a patient or visitor to Basildon Hospital, please allow extra time for your journey from Monday 22 September, when major roadworks are due to start on Nethermayne.

An extra lane is being created on Nethermayne, the road which runs from the main roundabout outside the hospital to Basildon town centre, which is expected to cause major travel disruption in the area.

The roadworks are due to be completed in March 2015.

Last Updated on Monday, 15 September 2014 09:57

Contact Us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
  • Switchboard 01268 524900

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