Press Releases

Long service awards group web large

Tribute was paid to the dedication and staying power of 62 staff members and volunteers at Basildon and Thurrock NHS Foundation Trust Long Service Awards.

Geraldine Purver and Lisette Harris

Specialist feeding midwives at Basildon University Hospital have set up a new clinic to help babies with tongue tie.

Lisette Harris, Summer (1) and mum Sarah Pope

Coming back to work after maternity leave is daunting but doing so as a breastfeeding mother can be more so. This is why at Basildon and Thurrock University Hospital, help is on hand for our working mums.

Left to right: Courtney-Lee Collins, Tyler Witherall and Laura Ryan

A pageant queen who spends her time fundraising has donated craft chests to entertain sick children in Basildon University Hospital.

Courtney-Lee Collins, 15, from Aveley, fundraises through her two Facebook pages, Lakeside Charity Events and Courtney’s Make-Up Paradise. As well as appearing in pageants, she is an ambassador for the charities, Follow Your Dreams and the British Beauty Queen Foundation.

She dressed as Disney’s Frozen Princess Anna to hand over the craft chests to children and staff from the play team.

Courtney, who wants to be a primary school teacher when she leaves school, said: "I thought the craft chests would be a good idea because it’s something for the children to do. I always enjoy visiting Basildon Hospital and the children love it when I wear a princess dress. It’s really nice to be able to brighten their day."

(Picture: L-R Courtney-Lee Collins, Tyler Witherall and Laura Ryan)

staff celebrate cqc good rating

  • Hospital rated ‘good’ or ‘outstanding’ by health regulator in seven out of eight areas after follow-up inspection
  • Hospital among the top 28% best performers in the NHS
  • Improvements made in A&E, medicine and surgery – all now rated ‘good’
  • Innovation and development of staff in A&E described as ‘outstanding’, as is the hospital’s emergency planning
  • Staff feel ‘proud’ to work at the hospital
  • Trust chief executive says performance is ‘clear evidence of continued improvement’ with more work still to do

 Basildon University Hospital has been awarded another ‘good’ rating by the Care Quality Commission (CQC) after staff demonstrated further improvements in the quality of care delivered to patients.

Only 28% of 113 hospital trusts inspected by the CQC to date have received the top ratings of outstanding or good (2% outstanding and 26% good). The other ratings are ‘requires improvement’ and ‘inadequate’.

The hospital was taken out of special measures in June last year on the recommendation of Professor Sir Mike Richards the CQC’s chief inspector of hospitals. It followed an inspection in March 2014 which rated the hospital as ‘good’ and described ‘very good care in most areas’, the first ever ‘outstanding’ maternity department in the NHS, ‘excellent leadership’ and a ‘change in culture’.

Inspectors revisited the hospital one year later (March 2015) to establish what progress had been made in the areas they had identified as requiring further improvement.

The report from that visit is released today. It details:

  • Improvements in A&E, medicine and surgery which saw these areas move from ‘requires improvement’ to ‘good’
  • ‘Significant improvements’ in medicines management which meant patient care was now safer
  • ‘Significant improvements’ in the care of patients in surgery who told inspectors they felt well cared for
  • Innovation around the development of medical staff in A&E described as ‘outstanding’ with several individuals progressing to consultant level at a time when there is a national shortage of A&E medical staff.
  • The preparedness of staff for major or emergency incidents also described as ‘outstanding’
  • Improvement required in critical care despite positive feedback from patients

Clare Panniker, hospital chief executive, said: “We are delighted that the CQC has recognised the continued improvement of Basildon Hospital which is reflected in our ‘good’ rating.

“Since our inspection in 2014 staff have worked incredibly hard to demonstrate that the decision to take us out of special measures was justified. This report tells us that we are continuing to move in the right direction and can be proud of the high quality care we deliver to our patients.

“We cannot stand still, successful healthcare organisations always need to learn and look for ways to improve. We recognise we have more work to do – particularly in critical care – and we have already started to implement an action plan to address the areas where the inspectors said we need to perform better.”

The inspection team found that ‘the leadership and management of the Trust had a clear vision and a credible strategy to deliver high quality care to patients’. Staff praised the organisation’s executive team, speaking about them with ‘enthusiasm and respect’.

Staff added that they felt encouraged to speak up and raise concerns about issues affecting patient safety so they could be addressed quickly.

Meanwhile patients told the inspectors that staff were caring and listened to them. The inspectors found that patients were treated with dignity and respect.

One patient said: “It really has been a wonderful place to stay in. The staff have been fantastic and have been there for me whenever I needed anything.”

Out of 60 areas on which the CQC bases its rating, 52 were scored green/good. The other eight were scored amber/requires improvement.

The CQC inspection also asked five questions about services:  are they safe, caring, effective, well-led and responsive to people’s needs? The hospital received four ‘good’ ratings for being caring, responsive, effective and well-led. Although the inspectors found that services were safe, they said some improvements were required.

One area rated as requiring improvement is critical care - although patients did tell inspectors that the care they received in the critical care unit was ‘very good or excellent’. Inspectors described staff on the unit as ‘caring and compassionate’ and said they provided care ‘in a sensitive and dignified manner’.

The Trust has developed an action plan which is well under way to address all of the inspectors’ concerns about the critical care unit. This includes recruiting extra doctors and nurses to the unit; improving critical care training arrangements; developing the leadership team and improving how patients are managed to ensure that the right patients can access the critical care unit in a timely fashion.

Ms Panniker added: “We take this feedback seriously and will be working hard to ensure we can demonstrate a marked improvement in this area when the inspectors visit next time. But make no mistake, this report once again shows local people that they have a hospital they can be proud of.”

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  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

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