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 Coronavirus visitor info website banner

Please read the information and help us to keep patients safe by observing the precautions.

Coronavirus - advice for hospital visitors (click to read) 

Family and friends are very welcome and are encouraged, where possible, to take an active part in routine care.

Only two visitors at one time please.

On arriving at a ward we ask everyone to ring the doorbell and wait for permission to enter before coming in. There are several reasons for this:

  • your relative may be undergoing a procedure or nursing care and want privacy
  • we may be in a ward round discussing confidential information
  • there may be a patient in the next bed who needs privacy

We recognise that this can be frustrating for relatives, but our priority is to see to the patient's medical condition. The team will try to give relatives as much information as they can, and allow visitors as soon as possible.

Please be aware that patients may feel very tired following their operation/procedure or treatment and may not feel up to many visitors.

Infection control
We ask people with a cold, cough, stomach upset or other infection not to visit until they are better, as patients are vulnerable to infection.

Contacting Us
We ask that relatives do not ring between 8am and 9am. This allows the nurses to thoroughly assess and care for the patients at this busy time.

We also ask families to nominate one member to be responsible for calling us on a daily basis for updated information about their relative. This person can then pass on details to other family members. This helps the team look after the patient by preventing too many phone calls which take the nurse away from the bedside.

We try to answer calls as promptly as possible, but we ask you to understand that there may be a delay if we are busy.

Flowers
We ask that visitors do not bring in flowers, as water can be hazardous around electrical medical equipment. Flowers can also be a source of infection and some patients may be allergic to their pollen.

CTC patients and visitors

Patients and visitors sectionWhether you are coming to The Essex Cardiothoracic Centre (CTC) as a patient, or if you are visiting a relative or friend, you will find the facilities are among the best of any NHS hospital.
  

 

CTC research

ReseachThe Essex Cardiothoracic Centre is a driver of cardiovascular and thoracic research across the region, and is developing as an internationally recognised research unit.

The Brook Suite, Nash Basildon

About the Essex Cardiothoracic CentreOur Brook Suite offers private patients access to the full range of heart, lung and respiratory treatments. Call 01268 394217 for more details.

Useful links

safeguardingVisit our safeguarding page

healthwatchClick here for Your one-stop-shop for information about health and care services in your area.

Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

How to find us

Click here for more information on how to get to our hospitals

We are a smoke-free Trust

Smoking is not allowed in any hospital building or grounds.

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Tell us what you think

If you have recently attended our hospital or accompanied or visited a patient, you can complete our Friends and Family Test survey here:

See our Friends and Family Test page

Friends and family test - tell us what you think

 

 

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