Please read the information and help us to keep patients safe by observing the precautions.
Family and friends are very welcome and are encouraged, where possible, to take an active part in routine care.
Only two visitors at one time please.
On arriving at a ward we ask everyone to ring the doorbell and wait for permission to enter before coming in. There are several reasons for this:
- your relative may be undergoing a procedure or nursing care and want privacy
- we may be in a ward round discussing confidential information
- there may be a patient in the next bed who needs privacy
We recognise that this can be frustrating for relatives, but our priority is to see to the patient's medical condition. The team will try to give relatives as much information as they can, and allow visitors as soon as possible.
Please be aware that patients may feel very tired following their operation/procedure or treatment and may not feel up to many visitors.
We ask people with a cold, cough, stomach upset or other infection not to visit until they are better, as patients are vulnerable to infection.
We ask that relatives do not ring between 8am and 9am. This allows the nurses to thoroughly assess and care for the patients at this busy time.
We also ask families to nominate one member to be responsible for calling us on a daily basis for updated information about their relative. This person can then pass on details to other family members. This helps the team look after the patient by preventing too many phone calls which take the nurse away from the bedside.
We try to answer calls as promptly as possible, but we ask you to understand that there may be a delay if we are busy.
We ask that visitors do not bring in flowers, as water can be hazardous around electrical medical equipment. Flowers can also be a source of infection and some patients may be allergic to their pollen.