The friendliness of staff, the information given to young patients, their parents and carers, and the quality of play were three areas highly rated in a recent report on children’s services at Basildon University Hospital.
The health regulator, the Care Quality Commission, carried out a survey of children and young people aged between 15 days and 15 years who were admitted to hospitals across England as an inpatient or day case during October, November and December 2016.
Young patients, their parents and carers were asked to rate more than 60 aspects of their care and treatment, including staff attitudes and facilities.
Scores for Basildon Hospital were all equal to the national average, or better. The extent
to which parents and carers felt listened to and the design of the wards were two more aspects of care that received higher than average ratings.
This week, eight-year-old Ashton Brooks was a patient on the children’s wards. When he was called for his operation his only concern was that he had to stop discussing his favourite toy cars with the hospital play team.
The eight-year-old went off happily to theatre, having been shown earlier a specially designed preparation bag, containing items that he would see, such as a breathing mask and cannula. The play team also went through a detailed picture book with Ashton, explaining what would happen before and after his surgery.
Ashton’s mum, Leia, said: “The nurses and the play team are so friendly, everything was explained to Ashton step by step and the parents’ kitchen has everything you need. The care has been absolutely brilliant, I couldn’t fault it.”
Jerusha Murdoch-Kelly, head of nursing and quality, children’s services, said: “It’s good news that staff on the children’s wards have been rated highly for their hard work.
“We are extremely busy, but we are determined to keep up our efforts to provide good care and support, and to communicate well with young patients and their families to make their experience in hospital as pleasant as possible.”