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high quality care 24/7: provide excellent, safe care when needed by our patients; - ensure seniordecision-makers are available at the right time.

We support a national campaign – Sign up to Safety – to make the NHS the safest health care system in the world. As part of this commitment, we aim to further improve our performance in key areas such as hospital-acquired pressure ulcers, falls and managing deteriorating patients.

We aim to meet new national standards for urgent and emergency care and be designated a major emergency centre, with the best clinical teams, expertise and equipment to treat patients with serious or life-threatening conditions. Our aim is to be available whenever patients need us."I'm stepping up to provide excellent, safe care when our patients need it" Dr Aroon Lal, renal consultant

best value: - be smart with time and resources; - think creatively to generate revenue

We need to keep improving our services within a limited budget. We need to improve productivity and efficiency and only do things that add value; for example, we should take care to avoid unnecessary tests."I'm stepping  up to use every penny wisely" Vicky Burns, staff nurse, dermatology

excellent staff: - be a place where the best people want to work; - support and develop our staff

We have a vast team of excellent and motivated staff who work hard to provide the best possible services for our patients. We want to retain those people, recruit more staff and provide support, training and development to build a strong, permanent workforce which demonstrates our values.

We aim to create a culture where staff are positive about working in our Trust and develop leadership qualities at all levels of the organisation."I'm stepping up to maintain a safe, clean hospital" Ray Best, estates and ancilliary technician

more planned care: make the most of our facilities; - provide more elective treatment

We need to make bestuse of our facilities, such as operating theatres and outpatient clinics. By managing the flow of emergency patients, we will create more capacity to provide planned care.

We also plan to develop our specialist services, such as cardiac surgery and cardiology. We aim to be a trust that GPs recommend to their patients, and where people choose to be treated."I'm stepping up to make the best use of our theatres" Dr Stuart Harris, consultant, cardiology and electrophysiology

joint working: - collaborate with others in care networks; - communicate with colleagues and partners

To meet the challenges that lie ahead and secure the future of our services, it is essential that we work effectively with other care providers. We need to collaborate across the sector to ensure patients get the best care – in the right place, at the right time. The constant pressure on emergency departments means we must think differently and provide care in a more integrated way."We're stepping up to work with other services so patients get the best care" Complex case management team


 comunity services: - get patients home quickly and safely; - offer more care and treatment close to home

We aim to provide more services in the community. Our new musculoskeletal (MSK) service, the frailty/elderly care pathway and home dialysis are examples of new initiatives designed to help us achieve this objective. These schemes are designed to provide a better and more integrated service for patients, and will help shape plans for further seamless care delivery."I'm stepping up to deliver the best care for older patients across our local health service" Dr Indi Gupta, consultant, medicine for older people

Useful links

safeguardingVisit our safeguarding page

healthwatchClick here for Your one-stop-shop for information about health and care services in your area.

Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

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