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Outpatient appointment banner coronavirus 01

To free up staff to help our response to coronavirus we are stopping all non-time critical outpatient appointments and x-rays, CT, MRI, ultrasound scans and nuclear medicine from Monday 23 March.

We will also be reducing the number of routine operations and procedures over the next three weeks.

We will continue to provide outpatient appointments, scans and procedures for patients who need them urgently, for example patients with suspected or confirmed cancer. 

We will provide these initial outpatient consultations over the phone or by video link.

We will contact all patients affected by these changes over the next two weeks, by phone or letter, to confirm what they need to do. 

If you have an urgent query about your appointment please contact

Outpatient department

Basildon: Level C, Basildon University Hospital, Nethermayne, Basildon, Essex, SS16 5NL

Orsett: Orsett Hospital, Rowley Road, Orsett, Grays, Essex, RM16 3EU

Telephone: 01268 524900


Basildon University Hospital and Orsett Hospital have large outpatient departments. More than 100 clinics are held every week and around 325,000 patients attend each year for outpatient consultations and treatment.

Many patients will be sent an outpatient appointment reminder by text, or by a voice message sent to a home phone. The message will state the hospital, date and time of the appointment and patients will be able to reply to confirm, rebook or cancel. Patients can opt out of the text reminder service by emailing

There are several designated areas for outpatient clinics. Please check your letter or appointment card to ensure you attend the appropriate clinic area for your appointment.

Please also check that you go to the correct hospital. See 'how to find us' for more information on how to get to our hospitals.

Parking for patients and visitors is avaliable at Basildon University Hospital and Orsett Hospital. Parking charges can be found on the 'parking charges and concessionary parking' page.

For further information regarding our outpatient departments, please download our Welcome to outpatients leaflet from the link below:


Useful links

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Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

How to find us

Click here for more information on how to get to our hospitals

We are a smoke-free Trust

Smoking is not allowed in any hospital building or grounds.

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If you have recently attended our hospital or accompanied or visited a patient, you can complete our Friends and Family Test survey here:

See our Friends and Family Test page

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