Outpatient appointment banner coronavirus 01

To free up staff to help our response to coronavirus we are stopping all non-time critical outpatient appointments and x-rays, CT, MRI, ultrasound scans and nuclear medicine from Monday 23 March.

We will also be reducing the number of routine operations and procedures over the next three weeks.

We will continue to provide outpatient appointments, scans and procedures for patients who need them urgently, for example patients with suspected or confirmed cancer. 

We will provide these initial outpatient consultations over the phone or by video link.

We will contact all patients affected by these changes over the next two weeks, by phone or letter, to confirm what they need to do. 

If you have an urgent query about your appointment please contact MSEOutpatientQuery@southend.nhs.uk

Outpatient department

Basildon: Level C, Basildon University Hospital, Nethermayne, Basildon, Essex, SS16 5NL

Orsett: Orsett Hospital, Rowley Road, Orsett, Grays, Essex, RM16 3EU

Telephone: 01268 524900


Basildon University Hospital and Orsett Hospital have large outpatient departments. More than 100 clinics are held every week and around 325,000 patients attend each year for outpatient consultations and treatment.

Many patients will be sent an outpatient appointment reminder by text, or by a voice message sent to a home phone. The message will state the hospital, date and time of the appointment and patients will be able to reply to confirm, rebook or cancel. Patients can opt out of the text reminder service by emailing Appointments.Centre@btuh.nhs.uk.

There are several designated areas for outpatient clinics. Please check your letter or appointment card to ensure you attend the appropriate clinic area for your appointment.

Please also check that you go to the correct hospital. See 'how to find us' for more information on how to get to our hospitals.

Parking for patients and visitors is avaliable at Basildon University Hospital and Orsett Hospital. Parking charges can be found on the 'parking charges and concessionary parking' page.

For further information regarding our outpatient departments, please download our Welcome to outpatients leaflet from the link below: