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PALS Office (near the restaurant), Level C, Basildon University Hospital,
Nethermayne, Basildon, Essex, SS16 5NL

Contact 

Telephone: 01268 394440
email: pals@btuh.nhs.uk

Pals walk-in service - temporary suspension 

Due to essential building works, the PALS office is closed and temporarily relocated. It is not possible to relocate to a public area, so the PALS walk-in service is temporarily suspended.

The Trust apologises for any inconvenience and is working to restore the walk-in service as soon as possible. You can still contact PALS at the telephone number and email above.


How the Patient Advice and Liaison Service can help you

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. This is where the Patient Advice and Liaison Service comes in.

We provide confidential, on-the-spot advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS.

The Patient Advice and Liaison Service focuses on improving the service to NHS patients.

The service aims to:

  • advise and support patients, their families and carers
  • provide information on NHS services
  • listen to your concerns, suggestions or queries
  • help sort out problems quickly on your behalf

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. If necessary, we can also refer patients and families to specific local or national support agencies.

 

Useful links

safeguardingVisit our safeguarding page

healthwatchClick here for Your one-stop-shop for information about health and care services in your area.

Contact us

  • Basildon and Thurrock University Hospitals NHS Foundation Trust
    Nethermayne, Basildon
    Essex  SS16 5NL
    Switchboard: 01268 524900

  • The Essex Cardiothoracic Centre
    Nethermayne, Basildon
    Essex SS16 5NL
    Switchboard: 01268 524900

How to find us

Click here for more information on how to get to our hospitals

We are a smoke-free Trust

Smoking is not allowed in any hospital building or grounds.

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Tell us what you think

If you have recently attended our hospital or accompanied or visited a patient, you can complete our Friends and Family Test survey here:

See our Friends and Family Test page

Friends and family test - tell us what you think

 

 

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